The Value of Conflict

Course Details

Date

Thursday, August 20, 2020

9:00am – 1:00pm

Field of Study

Communications

Course Number

AC0976

CPE Credit

4.0 hours CPE credit

Level of Knowledge

Intermediate

Vendor

ACPEN

Prerequisites

None

Description

Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.

Highlights

  • Conflicts

Objectives

  • Understand the power and potential of conflict in the workplace
  • Learn the five conflict handling modes, positional and problem solving strategies
  • Choose the best approach to addressing a conflict situation
  • Develop techniques to improve conflict communications and relationships
  • Adopt strategies to deal with difficult personalities

Designed For

All

Registration for this course has passed.

Course Pricing

Member Fee

Applicable if you are a HSCPA member in good standing.

$129.00
Non-Member Fee

Applicable if you are not a HSCPA member.

$159.00
Your Price $159.00

CPE Choice

Learn more about CPE Choice.
This course does not qualify for CPE Choice.

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