How to Respond to an Upsetting or Critical Email

Course Details

Date

Friday, October 11, 2019

8:00am – 9:00am
(Registration: 7:30am)

Field of Study

Communications

Course Number

4193831B

CPE Credit

1 hour CPE credit

Level of Knowledge

Overview

Vendor

CalCPA Education Foundation

Prerequisites

None.

Description

It’s happened to all of us. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we are left shaken and tempted to bite back. Learn strategies for dealing with upsetting emails. Review the process of responding (or not responding) to the email as well as tips about managing our emotions so that we regain our cool quickly.

Highlights

  • Business communication 
  • Emotional intelligence
  • Human resources
  • Practice management

Objectives

  • Identify the core principles of responding to upsetting emails. 
  • Analyzing the writer of an upsetting email. 
  • Mastering a four-step process to responding appropriately to a critical email.
  • Knowing when not to respond. 
  • Learning tools for mastering the feelings that an upsetting email evokes

Designed For

CPAs, financial professionals and staff.

Course Pricing

Member Fee

Applicable if you are a HSCPA member in good standing.

$30.00
Non-Member Fee

Applicable if you are not a HSCPA member.

$50.00
Your Price $50.00

CPE Choice

Learn more about CPE Choice.
This course does not qualify for CPE Choice.

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